Okay maybe its better for me to rephrase the title,
STOP COMPLAINING UNPROFESSIONALLY OR UNREASONABLY!
If you were in a restaurant and the food that turned out wasn't as good as what you expected or the service was bad, would you stand up and shout to everyone in the restaurant that,
THE FOOD IS SO BAD! NOT WORTH IT!
No, if you are most people (courteous and respects others), you'd call the waiter/waitress or the manager and explain to what you are unhappy about. Which most restaurants and service companies actually do appreciate, it gives them the room to improve. We do appreciate good and bad feedbacks but its never okay to us when people aggressively intend to give feedbacks just to express their rights of emotions or point of view.
Nowadays, often on instagram or facebook, people express how unsatisfied they are about certain brands or services. But little do they realise, its the same impact as if you are submitting your complain through shouting in a room full of customers (i.e. the restaurant full of people and you shout your reasons for not being satisfied with the restaurant).
Look at it this way, if the restaurant is a person's main income to support the family, do you know how much your comment which took you only 30 seconds to write has impacted the person's whole life? A person could have lost their main source of income ! No, I'm not asking you to give pity and let it slide. I'm implying that there is a way to give feedbacks and reviews, and it would be great if you could talk to the owner or the manager themselves. One bad comment might lead to a domino effect and it wouldn't be okay for the business.
(bak kata melayu, jangan aibkan orang) - but because expressing your views and opinions have been made easy and accessible nowadays, people don't realise their implications behind every bad comment or review they give ! So please, if you want to give feedback be careful about it. Your intention should be good every time, even when you want to submit a complain it should be for the better of the company.
And if you want to spread awareness, go ahead. But only when its reasonable to do so. For instance when you've complained to the manager a lot and nothing's been done. OR when something really life-threatening has happened to you for instance the food you had made your child get food poisnoning for days. You get what I mean? IF you wanna say something bad, just make sure it's worth it. Know the consequences of everything you do. And just, don't write light bad feedbacks or commenting on photos replying to your friends' comments when they are not much good things to say. (They say, "If you have nothing good to say, then better say nothing at all")
Personally, me and my mum do like getting reviews. Whether they're bad or good, we know our strengths and weaknesses from there, and what we can improve to give a better experience to our customers.
Even if its just to reply to a friend's comment or pretty much anything; whatever you choose to do when you want to give an opinion or review on a service or restaurant, I beg you, please think twice before you click that "share" or "post" button. Put yourself in the other person's shoes before you do anything, know the consequences. Just think, is it really worth it? Is this the best way or are there better alternatives?
